Shipping & Returns
Shipping Policy
At Numeira, we strive to provide efficient and reliable shipping services to our customers worldwide. Please review the following information regarding our shipping policy:
1. Shipping Locations: We currently ship to all international destinations.
2. Shipping Methods: We offer various shipping methods to accommodate your needs, including standard and expedited shipping options.
3. Warehouse Locations: Our products are shipped from warehouses located in Germany, USA, and Jordan. Depending on your location and product availability, your order may be fulfilled from one of these warehouses to ensure timely delivery.
4. Custom Charges: For orders shipped within the European Union (EU), USA, and Jordan there will be no custom charges or import duties applied. However, please note that orders shipped to outside these area may be subject to customs duties and taxes, which are the responsibility of the recipient.
5. Shipping Times: Shipping times may vary depending on your location, selected shipping method, and product availability. Estimated delivery times will be provided at checkout based on the shipping address provided.
6. Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, allowing you to track the progress of your delivery.
7. Shipping Costs: Shipping costs are calculated at checkout based on the selected shipping method, destination, and order weight.
8. Order Processing: Orders are typically processed and dispatched within 1-2 business days. Please note that orders placed on weekends or holidays may experience slight delays in processing.
If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us at [info@numeira.com].
RETURNS
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at info@numeira.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Germany, USA, or Jordan, shipping your goods may take longer than expected.
You can always contact us for any return questions at: info@numeira.com
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped within the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@numeira.com